Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our ticket booking services. The categories of data we gather include the following:

1.1 Personal Information You Provide

When you create an account or buy event tickets through our platform, we may collect personal details including your full name, email address, phone number, billing address, and payment information. This data is necessary to process your transactions and deliver your tickets.

1.2 Automatically Collected Information

When you browse our website, we automatically collect certain technical data such as your IP address, browser type, operating system, device identifiers, referring URLs, and pages visited. This information helps us understand how visitors interact with our platform and allows us to enhance the user experience.

1.3 Transaction and Booking Data

We record details of every ticket purchase you make, including the event name, date, venue, seat selection, transaction amount, and order confirmation number. This data is essential for order fulfilment and customer support.

2. How We Use Your Information

We use the information we collect for a variety of purposes related to our ticket booking operations. Below is a summary of the primary ways your data is utilised:

• ● Order Processing:To complete your ticket purchases, issue confirmations, and manage refunds or exchanges when applicable.
• ● Customer Support:To respond to your enquiries, resolve issues, and provide assistance related to your bookings.
• ● Service Improvement:To analyse usage patterns and optimise our website performance, navigation, and overall functionality.
• ● Communications:To send you booking confirmations, event updates, and, with your consent, promotional offers about upcoming events.
• ● Legal Compliance:To comply with applicable laws, regulations, and legal processes, and to protect the rights and safety of our users.
• ● Fraud Prevention:To detect and prevent fraudulent transactions and unauthorised access to our platform.

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your personal data:

4. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers under the following circumstances:

4.1 Service Providers

We work with payment processors, email delivery services, cloud hosting providers, and analytics platforms to operate our business. These partners are contractually obligated to protect your data and use it solely for the services they provide to us.

4.2 Event Organisers and Venues

When you buy event tickets, certain information such as your name and seat assignment may be shared with the event organiser or venue for entry management and safety purposes. We only share the minimum data necessary for these purposes.

4.3 Legal Requirements

We may disclose your personal data if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

Protecting your personal information is a top priority at Ticket Sell. We implement a comprehensive range of technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• ● SSL/TLS encryption for all data transmitted between your browser and our servers
• ● Secure storage of payment card data in compliance with PCI DSS standards
• ● Regular security audits and vulnerability assessments of our infrastructure
• ● Access controls and authentication mechanisms limiting data access to authorised personnel
• ● Employee training on data protection best practices and confidentiality obligations

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to promptly addressing any data breach in accordance with GDPR notification requirements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.

6.1 Types of Cookies We Use

You can manage your cookie preferences through your browser settings or by using the cookie consent banner on our website. Please note that disabling certain cookies may affect the functionality of our platform.

7. Your Data Protection Rights

As a user in the European Economic Area, you have specific rights regarding your personal data under the GDPR. These rights include:

To exercise any of these rights, please contact us using the details provided in Section 11 of this policy. We will respond to your request within 30 days as required by applicable data protection law. If you are unsatisfied with our response, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC).

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply to different categories of data:

• ● Account Information:Retained for the duration of your account plus 3 years after account closure
• ● Transaction Records:Retained for 6 years in compliance with Irish tax and accounting regulations
• ● Customer Support Records:Retained for 3 years after the resolution of your enquiry
• ● Marketing Preferences:Retained until you withdraw consent or request removal
• ● Website Analytics Data:Retained in anonymised form for up to 26 months

9. International Data Transfers

Ticket Sell is based in Dublin, Ireland, and your data is primarily processed within the European Economic Area (EEA). In cases where we transfer data to service providers located outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, adequacy decisions, or binding corporate rules. We are committed to ensuring that your data receives the same level of protection regardless of where it is processed.

10. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware that we have inadvertently collected data from a child under 16, we will take immediate steps to delete such information from our records. If you believe your child has provided us with personal data, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, sending you an email notification. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. Our data protection team is available to assist you.